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NOC Engineer

Network Operations Center Engineer will provide operational support of advanced services network. Network Operations Engineer's scope of responsibilities includes but is not limited to the following functions: Problem troubleshooting and resolution, including interaction with site contacts, carriers, vendors and senior level engineering group Proactively monitoring the networks to detect and resolve problems and ensure uninterrupted operations of the networks Planning, evaluating and executing network maintenance activities Participation in updating and revising policies, procedures, technical reports, documentation, and internal training material Minimum Experience: 2 years in a network operations environment in support of customer networks -OR- 2 years in a technical support role interacting with contacts via phone and ticketing system AND Hands-on experience with Cisco router configuration, management, and operations Required Skills: Administering and configuring Cisco routers/switches, which includes implementing firmware changes, OS releases and other software upgrades Troubleshooting router/network performance problems Troubleshooting circuit problems T1 to OC192 Preparing announcements for maintenance activities or network outages Communicating effectively via phone and e-mail with network contacts and vendors Prioritizing of multiple demanding events along with daily tasks Preference will be given to candidates with the following: Willingness to work any shift (including weekends), as assigned, and to rotate shifts and schedules as assigned Experience with optical transmission systems such as WDM Experience supporting H.323 video over IP networks Cisco CCNP certification

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