Hotel Front Desk Agent
3.
0 La Mirada, CA La Mirada, CA Full-time Full-time $16 an hour $16 an hour 1 day ago 1 day ago 1 day ago BASIC PURPOSE:
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs.
Essential Functions:
Handle guest registration and room assignments, accommodating special requests whenever possible.
(10%) Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
(10%) Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
(50%) Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
(15%) Cancel room reservations according to procedures.
(5%) Walk customers in a professional and courteous manner according to procedures.
(5%) NON-
Essential Functions:
(5%) Inventory guest room keys according to policy and request re-keying as necessary.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
Job Type:
Full-time Pay:
$16.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
4 hour shift 8 hour shift Day shift Evening shift Holidays Monday to Friday Night shift Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 La Mirada, CA La Mirada, CA Full-time Full-time $16 an hour $16 an hour 1 day ago 1 day ago 1 day ago BASIC PURPOSE:
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs.
Essential Functions:
Handle guest registration and room assignments, accommodating special requests whenever possible.
(10%) Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
(10%) Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
(50%) Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
(15%) Cancel room reservations according to procedures.
(5%) Walk customers in a professional and courteous manner according to procedures.
(5%) NON-
Essential Functions:
(5%) Inventory guest room keys according to policy and request re-keying as necessary.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
Job Type:
Full-time Pay:
$16.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
4 hour shift 8 hour shift Day shift Evening shift Holidays Monday to Friday Night shift Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
